Need a hand with your order?
Use the contact form below or reach us directly using the details here. For the fastest help, include your order number in your message.
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Business phone
+1 (226) 826-0963
Call or text during business hours.
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support@bronzeandbrass.store
Best for detailed questions & photos.
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Business address
1178 Windsor Ave, Windsor, ON N9A 1K4
Canada
Registered business address for correspondence and customer support.
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Shipping & fulfillment
Bronze & Brass is based in Windsor, Ontario, Canada. Orders are fulfilled through supplier and fulfillment partners, with tracking provided when the order ships.
- Ships to the 48 contiguous United States
- 1-3 business day processing
- 4-8 business day delivery after shipment
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Response time
We aim to respond within 1–2 business days. For existing orders, please include:
- Your order number (e.g. #1234)
- The name of the model
- Any photos if there’s a damage or issue