Shipping Information

We're proud to offer free shipping on orders over $79 within the continental United States. Orders below $79 will have shipping calculated at checkout.

Handling Time

We typically process and package your order within 1-3 business days (not including weekends or holidays). Once your order has shipped, you'll receive a tracking number via email.

Shipping Carriers & Methods

Bronze & Brass is operated from Ontario, Canada, and customer orders are fulfilled by our shipping partners in California, USA. We primarily use major carriers such as USPS, UPS, and FedEx, and choose the most efficient method based on your location and package size. Expedited options may be available at checkout.

Domestic Shipping Only

At this time, we only ship within the United States. We do not offer international shipping.

Collector Packaging

Your diecast models and collectibles are packaged with care. We use protective materials and collector-grade packaging to keep boxes crisp and your items safe in transit.

Combined Orders

If you place multiple orders on the same day, we may combine them into a single shipment to save on packaging and reduce environmental impact. You'll receive a single tracking number if your orders are combined.

Questions?

If you have any questions about shipping or handling, please contact our support team at support@bronzeandbrass.store or call (226) 826-0963 during business hours.

Returns & Exchanges

We hope you love your purchase, but if something isn't quite right, we're here to help. Our return window is 30 days from the date your order was delivered.

Eligibility

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Collector boxes must be pristine. Items that have been opened, assembled, or show signs of wear may not be eligible for a refund.

Return Shipping

Approved returns receive a prepaid return label. If your item arrived damaged, defective, or incorrect, we will also cover the return shipping and help arrange a replacement or refund as appropriate.

How to Start a Return

1. Email us at support@bronzeandbrass.store with your order number (e.g., #12345) and the reason for your return.
2. If the item is damaged or defective, include clear photos of the product and packaging.
3. Our team will respond within 1-3 business days with instructions on how to send the item back.

Refunds

Once your return is received and inspected, we'll notify you by email. If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

If you need to exchange an item, place a new order for the item you want and contact support to arrange the return of the original item. We'll waive the restocking fee on your new order once we receive the returned item.

Questions?

If you have any questions about our return policy, please reach out to support@bronzeandbrass.store or call (226) 826-0963. We're here to ensure your satisfaction.